At Guru IPTV, we understand that a change of plans or an order mistake can happen. To give you the best possible experience, we’ve set up a simple and fast cancellation process. This complete guide explains how to cancel your IPTV order online or by email, and how to check that your cancellation has been confirmed.
1. How do I cancel my IPTV order?
If you’d like to cancel your order, you can do so directly from the confirmation email you received after your purchase:
Open your order confirmation email.
Scroll down to the “Changed your mind?” section.
Click on the provided cancellation link.
Deadline: You have up to 60 minutes after your purchase to cancel online.
After this deadline, simply send us an email at support@theguruiptv.com (including your order number), and we’ll provide you with the best available solution.
2. I canceled my order by mistake, can I get it back?
If you accidentally canceled your order but still want to receive it:
👉 The fastest solution is to place a new order directly on our website.
If you have any questions or doubts, just contact us at support@theguruiptv.com, and our team will help you find the best solution.
3. How do I know if my cancellation was confirmed?
When you cancel through the link in your confirmation email, you will automatically receive a cancellation confirmation email.
If you don’t receive this email, write to us at support@theguruiptv.com with your original order number. We will check your order status immediately and confirm the cancellation.
4. I can’t find the cancellation option
Some orders, especially those containing a gift card, cannot be canceled online.
In this case, please contact us as soon as possible at support@theguruiptv.com, including your order number and your cancellation or modification request. Our team will process it as quickly as possible.
FAQ – IPTV Order Cancellation
Can I cancel my order after 1 hour?
Yes, but only by contacting us by email. After 60 minutes, the online cancellation option is no longer available.
What if I didn’t receive the cancellation confirmation email?
This likely means the cancellation wasn’t finalized. Contact our support team so we can check and, if needed, cancel your order manually.
Can I modify my order instead of canceling it?
Yes, in some cases we can make changes (like switching your plan or duration). Write to us as soon as possible with the details.
Need help?
Our team is here to assist you with any questions about IPTV order cancellations.
📧 Contact us at support@theguruiptv.com, or WhatsApp and we’ll get back to you quickly.
