Refund Policy – Guru IPTV
At Guru IPTV, we want every customer to enjoy a pleasant experience when subscribing to our services. If you encounter an issue or are not satisfied with our service, we will do everything possible to resolve it. And if you are still not satisfied, we will help you obtain a quick and simple refund according to the conditions described below.
General Refund Conditions
We offer a 7-day money-back guarantee only in the following cases:
Locked features of our application are not accessible.
The server is unavailable for 3 consecutive days or more, subject to proof.
Non-eligible refund cases:
Issues related to your streams, your Internet Service Provider (ISP), or your internet subscription.
If you change your mind about using our software. (No refund will be granted if you purchased after testing the service).
If you refuse to cooperate with us in resolving technical problems or answering questions regarding the use of the service.
Refund Method
All refunds are processed using the same payment method used at the time of your order.
For any request related to payments or the cancellation of your service, please contact us:
📧 support@theguruiptv.com
💬 WhatsApp – Direct Contact
Exemptions
You will not be eligible for a refund if your account has been suspended for violating our Terms of Service. We invite you to review these terms provided at the time of your purchase.
